Our client has an on-line pet accessory store. They sell tracking devices, recovery suits for dogs, pet feeders and a wide range of toys for cats and dogs.
We designed, implemented and installed an AI chatbot on their website. The objective is for the chatbot to give first-line support to both new customers and existing customers who need technical support on using their newly purchased tracking device. The tracking device uses a SIM card which then broadcasts the pets location to the owner and they can track their pet via an app on their mobile phone.
The AI chatbot can also supply product knowledge to potential customers, customers who need help and advice on various products.
The customer might need support which the AI chatbot gives instantly, 24 hours per day.
Some of the questions asked are:
– I don’t want my pet to get lost
– What type of SIM card do I get?
– Which app do I need and how do I install it?
– I’m having problems getting the device to work
– How do I configure the settings?
– Hi there, I’m looking for a reliable tracker for my dog please?
– How does this tracker compare to others on your website?
It also answers other questions:
– Do you have something that can protect my dog’s leg after his operation?
– He is a border collie – what size do I order?
In all cases the AI chatbot was able to assist the customer politely, professionally and empathetically.
In the unusual case where the chatbot did not know the answer it offered to send a message to a support person who received the message via email and was able to offer assistance.
Benefits to our client:
They do not need to be on-line 24 hours per day.
The AI chatbot gives the answers instantly and they know it has been trained on their knowledge so it will be accurate.
The can monitor all questions and answers and adjust answers if necessary.
95% of all queries are solved without them having to intervene.
It saves them hours per week.
Benefits to their customer
The customer gets correct answers to queries instantly – no waiting, no frustration
In some cases the customer does not even realise they are talking to an AI chatbot. Either way, as long as they get the right answer, everybody is happy
If your pet gets lost or you want to buy them a toy, visit https://www.tailme.co.za/ or just ask a couple of questions and see how impressive and useful the AI chatbot is.