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You may think that only large call centres will benefit from implementing an AI agent to handle customer product queries and support. This is wrong. An AI agent is able to be used in all types of businesses for many different purposes. Every business, no matter how big or small has specific needs for a […]
Examples of AI in Customer and Product Support Read Post »
You’ve got a business in the service industry – a hair salon, barber shop, nail bar, beauty spa, coffee shop, infusion bar? A new client phones or walks in, maybe for a hair wash and cut, or nail gel. You provide the services, chat and get to know the client and they pay. You hope
How to market your business Read Post »
A WhatsApp powered Customer Loyalty System Launches to Simplify Rewards for Small Service-Based Retailers Johannesburg, South Africa – March 2026 – A new WhatsApp-based loyalty programme is set to launch, offering small businesses an easy-to-use system to reward repeat customers without the need for a dedicated app, loyalty cards or additional software. Developed by ET
R10 000? R20 000? R50 000?R 500 000?Go on, add it up. Every minute that someone is doing customer support counts. Even if it is answering a telephone or an email or a WhatsApp.Of course you want those inquiries to come in – they mean business for you. Now count the cost of missing a
How much does your support team cost you per month? Read Post »
Remember when they said an accounting system would take your bookkeeping job?– It didn’t – it changed the job.Remember when they said Excel would take your calculating job away?– It didn’t – it changed the job.No one remembers when they said that the horseless carriage, ie a car would take your horse and cart job
AI won’t take your job – it will change it Read Post »
The average person has 80 apps on their smartphone, of which they only use 9-11 on a daily basis and up to 30 per month. This includes pre-installed apps and popular apps like Google, Maps, Youtube, Whatsapp, Tiktok, games etc.Also an app for your bank and cellphone provider, on-line orders and deliveries.These numbers are determined
Apps Are Dead. WhatsApp Apps Are The Future Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
If your Marketing Strategy Doesn’t Include WhatsApp, You Don’t Have A Marketing Strategy. WhatsApp is installed on more than 95% of South African smartphones. It’s reach is unrivalled. It has a good reputation. It’s how you communicate with your family and friends. It’s easy to use.A WhatsApp is opened more often than emails and read
WhatsApp Must be in your Marketing Strategy Read Post »
One of our AI clients, a small on-line store receives about 300 questions per month.About 10 of those questions ask for a human to talk to.300 questions? Not a lot you may say.That’s 15 per day. Not a lot you may think. 15 questions take about 4 minutes each to answer. Some quicker, others are
Efficiency continued Read Post »
Businesses spend a lot of time making their production processes more efficient. Sadly some don’t spend as much time making their office more efficient.A long time ago, I used to train people on Lotus 123 – the forerunner to Excel. One of the processes to learn was how to COPY/PASTE a formula (without a mouse
