FAQ – Frequently Asked Questions
Everyone has them. Most websites have them.
They sound useful, but usually are worthless.
Are they really the most frequently asked questions? How did they decide that these are the MOST often asked questions?
If there are too few FAQs, it serves no purpose when a person has a question they need. If a company has too many FAQs, it becomes difficult for anyone to find the particular question he needs answered. It is essential that there are as many questions answered as possible, frequently or not!
The point about our AI Agents is they want as much knowledge as possible, as many user manuals as are available (as long as there is no contradiction in the answers they give).
We recently tried to work with a company, who insisted on writing up their own list of Frequently Asked Questions. They could have given us hundreds of megabytes of knowledgebase, but they decided to write up each question they thought would be asked more often. It took hours for them to agree on the wording of each question (even though they would have no control over the wording of the questions that would be asked). It took even longer to agree on the answer to each question. They gave up after 5 days of processing only five questions and answers. What a waste!
That’s not how AI Agents work. AI Agents have to have a lot of useful information, allowing your clients to ask whatever questions they want, and to give answers to as many of those questions as possible.
Any question not fully answered should be updated instantly. In time, possibly less than the 5 days wasted by the company above, hundreds of questions could be asked and hundreds of answers given and updated.
Subscribe to our newsletter and keep up to date with useful AI news.