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All businesses have big data. Data that is crucially important: A list of employees, when they started and when they left, job specs, lists of customers, details of sales, products, expenses, emails, compliments and complaints, list of suppliers and products. Big data is usually reported on formally each year with audited financials, sustainability reports, HR […]
A few weeks ago an estate agent visited my office to discuss selling the property. We spent time going through the details, and afterwards I sent him plans, photographs and other information vi WhatsApp Two weeks later another agent from the same company contacted me.The first agent had left.Could I please send everything again? As
Who Owns Your Customer Data Read Post »
From the first day that I started implementing AI Agents, I included a facility to be able to monitor both questions asked and answers given by AI. To date, many companies are not doing this.There are many benefits to monitoring your AI Agent:– To know what issues your customers have. You think your AI Agent
Monitor Your AI Agents Read Post »
What if you could make a decision and then take action to increase your turnover and profits by 10%? Some time back I became quite good at Excel. I could do things in 10 minutes that took some people 2 hours. I once came across someone who was typing up a formula for each cell,
Increase Your Yurnover and Profits by 30% Read Post »
I’m your customer. When I say “jump”, I expect you to be in the air already.I’m your most irritating customer. My demands are off the charts. If I call you at 3 in the morning, I expect you to thank me for calling. If I send an email, I expect your reply to come back
In one month, Checkers, Pick n Pay and now Woolworths have launched their AI shopping Agents.See my review of Pick n Pay’s Penny AI here: https://www.et-artificial-intelligence.co.za/first-impressions-of-pick-n-pays-new-ai-system-penny-ai/ AI is now helping their customers to shop faster.They can choose a meal and the AI agent will not only give the recipe, but also preparation instructions and the
Checkers, Pick n Pay and Woolworths have launched their AI shopping Agents. Read Post »
Pick n Pay has launched and is rolling out its latest AI system.Called Penny AI it is available on the Pick n Pay asap! app. First impressions are quite impressive.A user can ask it simple questions, and it will give a quick and generally accurate answer.“What is the price of 1kg of Tastic rice?” It
First Impressions of Pick n Pay’s new AI System – Penny AI. Read Post »
How many employees use WhatsApp in your business? How many WhatsApps are sent and received per day to/from customers? Do you add those messages into your CRM? Why not? Those messages contain important and relevant information about your business: – Inquiries – Complaints – Orders If the messages stay on someone’s phone, you don’t have
WhatsApp and CRM – Does your CRM integrate with WhatsApp? Read Post »
When a staff member leaves, what happens to the WhatsApp conversations with your customers? For many businesses, the answer is: they leave too. A salesperson, receptionist or technical support person may have hundreds or thousands of customer conversations stored on their personal phone. When they resign, retire or move on, the business can lose access
What Happens to WhatsApp Conversations With Customer When Your Employee Leaves? Read Post »
I’m receiving many inquiries for integrating WhatsApp into CRMs. The usual problem that companies have is their staff use their own phones and WhatsApp numbers to talk to their own customers, but this causes real problems. Our solution.We use WhatsApp cloud API and a single company owned number. All incoming and outgoing messages are auto
