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A few weeks ago an estate agent visited my office to discuss selling the property. We spent time going through the details, and afterwards I sent him plans, photographs and other information vi WhatsApp Two weeks later another agent from the same company contacted me.The first agent had left.Could I please send everything again? As […]
Who Owns Your Customer Data Read Post »
What if you could make a decision and then take action to increase your turnover and profits by 10%? Some time back I became quite good at Excel. I could do things in 10 minutes that took some people 2 hours. I once came across someone who was typing up a formula for each cell,
Increase Your Yurnover and Profits by 30% Read Post »
How many employees use WhatsApp in your business? How many WhatsApps are sent and received per day to/from customers? Do you add those messages into your CRM? Why not? Those messages contain important and relevant information about your business: – Inquiries – Complaints – Orders If the messages stay on someone’s phone, you don’t have
WhatsApp and CRM – Does your CRM integrate with WhatsApp? Read Post »
When a staff member leaves, what happens to the WhatsApp conversations with your customers? For many businesses, the answer is: they leave too. A salesperson, receptionist or technical support person may have hundreds or thousands of customer conversations stored on their personal phone. When they resign, retire or move on, the business can lose access
What Happens to WhatsApp Conversations With Customer When Your Employee Leaves? Read Post »
I’m receiving many inquiries for integrating WhatsApp into CRMs. The usual problem that companies have is their staff use their own phones and WhatsApp numbers to talk to their own customers, but this causes real problems. Our solution.We use WhatsApp cloud API and a single company owned number. All incoming and outgoing messages are auto
**Who should own the customer relationship? The company or the salesperson?** Last week I received an email from a company saying that their marketing manager had left, and because she owned the WhatsApp number customers had been using, they asked everyone to start using a new number instead. It struck me that this is a
Who Owns Your WhatsApp Messages? Read Post »
DO THIS NOW!Don’t wait a minute longer. WhatsApp are rolling out usernames. Soon, instead of a person using your WhatsApp number they will be contacting you via a username, eg johnsmith. If you open or have opened WhatsApp today it will tell you that you can reserve a username,RESERVE it!This is expecially relevant if your
WhatsApp Usernames Read Post »
A small retailer selling specialized groceries uses WhatsApp to keep its customers informed of daily and weekly specials. They have about 600 subscribers who have chosen to opt-in to receive daily or weekly WhatsApps. The retailer has a sign at the entrance saying, “scan here to receive our specials”. It works! The retailer says they
Use Case for a Professional WhatsApp Messaging System Read Post »
You’ve got a business in the service industry – a hair salon, barber shop, nail bar, beauty spa, coffee shop, infusion bar? A new client phones or walks in, maybe for a hair wash and cut, or nail gel. You provide the services, chat and get to know the client and they pay. You hope
How to market your business Read Post »
A WhatsApp powered Customer Loyalty System Launches to Simplify Rewards for Small Service-Based Retailers Johannesburg, South Africa – March 2026 – A new WhatsApp-based loyalty programme is set to launch, offering small businesses an easy-to-use system to reward repeat customers without the need for a dedicated app, loyalty cards or additional software. Developed by ET
