November 2025
Better service = more sales
Better service = more salesFaster reaction = more salesThe right information = more sales Whether it is a consumer product or a business service or product, the first time you buy it you will have queries about it. Who will get your business?The company that expects you to wait for 2 hours or the one
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“I’m Scared of AI”
I hear this so often from people from all walks of life. Business people also.I understand why they feel that way. AI is new software technology. Many people have not used it enough to fully appreciate it, so read and hear horror stories. It’s quite intimidating. “How can AI do a job in 2 minutes
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Is AI Making Mistakes? Maybe You Are Just a Bad AI Manager
In the rush to harness artificial intelligence (AI) for business efficiency, some users are pointing fingers at the technology when results fall short. But what if the real culprit isn’t AI, but the user? ET Artificial Intelligence Consultants, an AI integration specialist, says that a large proportion of AI implementation failures stem from inadequate task
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Customer Service in South Africa
In today’s fast-paced business environment, one of the first areas to suffer is customer service.A simple query to a supplier often results in frustration, delays, or incorrect information. Sometimes, you have to beg a company to do business with you. Responsive Service Best practice is simple: when I call, email, message, or WhatsApp a company,
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Customer service and support – Case Study.
Below is a real life situation. It happened at lunchtime on Sunday. A customer of our client had a problem with one of the products they purchased and this is what they said to our AI Chatbot: —> “Its says device offline” Nothing more, not even the name of the product or more details. Think
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