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A 60-minute WhatsApp exchange with an internet service provider, only four questions and no suitable product offered is not a customer-service win. It is an argument for a properly trained AI solution. Keith Levenstein, CEO of ET Artificial Intelligence Systems, says an ISP client needed 100GB of data for a short period every third month. […]
A few weeks ago an estate agent visited my office to discuss selling the property. We spent time going through the details, and afterwards I sent him plans, photographs and other information vi WhatsApp Two weeks later another agent from the same company contacted me.The first agent had left.Could I please send everything again? As
Who Owns Your Customer Data Read Post »
What if you could make a decision and then take action to increase your turnover and profits by 10%? Some time back I became quite good at Excel. I could do things in 10 minutes that took some people 2 hours. I once came across someone who was typing up a formula for each cell,
Increase Your Yurnover and Profits by 30% Read Post »
I’m your customer. When I say “jump”, I expect you to be in the air already.I’m your most irritating customer. My demands are off the charts. If I call you at 3 in the morning, I expect you to thank me for calling. If I send an email, I expect your reply to come back
Pick n Pay has launched and is rolling out its latest AI system.Called Penny AI it is available on the Pick n Pay asap! app. First impressions are quite impressive.A user can ask it simple questions, and it will give a quick and generally accurate answer.“What is the price of 1kg of Tastic rice?” It
First Impressions of Pick n Pay’s new AI System – Penny AI. Read Post »
R10 000? R20 000? R50 000?R 500 000?Go on, add it up. Every minute that someone is doing customer support counts. Even if it is answering a telephone or an email or a WhatsApp.Of course you want those inquiries to come in – they mean business for you. Now count the cost of missing a
How much does your support team cost you per month? Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
One of our AI clients, a small on-line store receives about 300 questions per month.About 10 of those questions ask for a human to talk to.300 questions? Not a lot you may say.That’s 15 per day. Not a lot you may think. 15 questions take about 4 minutes each to answer. Some quicker, others are
Efficiency continued Read Post »
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Better Customer Support and Service Read Post »
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Improve Customer Service Read Post »
