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You may think that only large call centres will benefit from implementing an AI agent to handle customer product queries and support. This is wrong. An AI agent is able to be used in all types of businesses for many different purposes. Every business, no matter how big or small has specific needs for a […]
Examples of AI in Customer and Product Support Read Post »
A WhatsApp powered Customer Loyalty System Launches to Simplify Rewards for Small Service-Based Retailers Johannesburg, South Africa – March 2026 – A new WhatsApp-based loyalty programme is set to launch, offering small businesses an easy-to-use system to reward repeat customers without the need for a dedicated app, loyalty cards or additional software. Developed by ET
R10 000? R20 000? R50 000?R 500 000?Go on, add it up. Every minute that someone is doing customer support counts. Even if it is answering a telephone or an email or a WhatsApp.Of course you want those inquiries to come in – they mean business for you. Now count the cost of missing a
How much does your support team cost you per month? Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
If your Marketing Strategy Doesn’t Include WhatsApp, You Don’t Have A Marketing Strategy. WhatsApp is installed on more than 95% of South African smartphones. It’s reach is unrivalled. It has a good reputation. It’s how you communicate with your family and friends. It’s easy to use.A WhatsApp is opened more often than emails and read
WhatsApp Must be in your Marketing Strategy Read Post »
One of our AI clients, a small on-line store receives about 300 questions per month.About 10 of those questions ask for a human to talk to.300 questions? Not a lot you may say.That’s 15 per day. Not a lot you may think. 15 questions take about 4 minutes each to answer. Some quicker, others are
Efficiency continued Read Post »
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Better Customer Support and Service Read Post »
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Improve Customer Service Read Post »
Imagine having the right and being able to send emails, SMSs, WhatsApps to your customers. Business to business is easy because ordering is usually a formal process and they give you their details. It’s not so easy for retailers. They don’t know who their customer is when the customer walks into the shop. They don’t
The Right to Send WhatsApps to Your Customers Read Post »
Repeat business is the best business. It costs far more to find a new customer than to keep an existing one. Take a nail studio as an example. Clients return every 2–3 weeks for gels, polish, manicures – and these are premium services. Once you’ve won the customer, it makes sense to give them a
Repeat business is the best business. Read Post »
