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Remember when they said an accounting system would take your bookkeeping job?– It didn’t – it changed the job.Remember when they said Excel would take your calculating job away?– It didn’t – it changed the job.No one remembers when they said that the horseless carriage, ie a car would take your horse and cart job […]
AI won’t take your job – it will change it Read Post »
The average person has 80 apps on their smartphone, of which they only use 9-11 on a daily basis and up to 30 per month. This includes pre-installed apps and popular apps like Google, Maps, Youtube, Whatsapp, Tiktok, games etc.Also an app for your bank and cellphone provider, on-line orders and deliveries.These numbers are determined
Apps Are Dead. WhatsApp Apps Are The Future Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
Businesses spend a lot of time making their production processes more efficient. Sadly some don’t spend as much time making their office more efficient.A long time ago, I used to train people on Lotus 123 – the forerunner to Excel. One of the processes to learn was how to COPY/PASTE a formula (without a mouse
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Better Customer Support and Service Read Post »
How many customer loyalty cards do you have in your wallet right now? How many loyalty apps do you have on your phone?I have Pick n Pay, Checkers, Makro, Dischem, Builders, Woolworths, Clicks, Total Energies, Spar, Chamberlains, Vitality.Why? I get discounts and benefits when I shop. Do customer loyalty systems work?TOTALLY! The companies mentioned above
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Improve Customer Service Read Post »
Imagine having the right and being able to send emails, SMSs, WhatsApps to your customers. Business to business is easy because ordering is usually a formal process and they give you their details. It’s not so easy for retailers. They don’t know who their customer is when the customer walks into the shop. They don’t
The Right to Send WhatsApps to Your Customers Read Post »
Introducing the ET Customer Loyalty Program Why Have a Customer Loyalty Program? Winning a customer once is great – keeping them coming back is where real growth happens. Our WhatsApp-powered loyalty program gives your business a powerful way to increase repeat sales, drive referrals, and boost lifetime customer value. Why Loyalty Matters It can increase
The ET Customer Loyalty Program Read Post »
The ET Customer Loyalty Program is an entire on-line store, powered by WhatsApp. You no longer need a complicated website. The ET Program allows you to upload your catalog of products and services. Your customers can choose what they want, order it and pay for it instantly using a secure payment gateway. In addition you
The ET Customer Loyalty Program Read Post »
