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All businesses have big data. Data that is crucially important: A list of employees, when they started and when they left, job specs, lists of customers, details of sales, products, expenses, emails, compliments and complaints, list of suppliers and products. Big data is usually reported on formally each year with audited financials, sustainability reports, HR […]
Pick n Pay has launched and is rolling out its latest AI system.Called Penny AI it is available on the Pick n Pay asap! app. First impressions are quite impressive.A user can ask it simple questions, and it will give a quick and generally accurate answer.“What is the price of 1kg of Tastic rice?” It
First Impressions of Pick n Pay’s new AI System – Penny AI. Read Post »
The average person has 80 apps on their smartphone, of which they only use 9-11 on a daily basis and up to 30 per month. This includes pre-installed apps and popular apps like Google, Maps, Youtube, Whatsapp, Tiktok, games etc.Also an app for your bank and cellphone provider, on-line orders and deliveries.These numbers are determined
Apps Are Dead. WhatsApp Apps Are The Future Read Post »
If your Marketing Strategy Doesn’t Include WhatsApp, You Don’t Have A Marketing Strategy. WhatsApp is installed on more than 95% of South African smartphones. It’s reach is unrivalled. It has a good reputation. It’s how you communicate with your family and friends. It’s easy to use.A WhatsApp is opened more often than emails and read
WhatsApp Must be in your Marketing Strategy Read Post »
Imagine having the right and being able to send emails, SMSs, WhatsApps to your customers. Business to business is easy because ordering is usually a formal process and they give you their details. It’s not so easy for retailers. They don’t know who their customer is when the customer walks into the shop. They don’t
The Right to Send WhatsApps to Your Customers Read Post »
Repeat business is the best business. It costs far more to find a new customer than to keep an existing one. Take a nail studio as an example. Clients return every 2–3 weeks for gels, polish, manicures – and these are premium services. Once you’ve won the customer, it makes sense to give them a
Repeat business is the best business. Read Post »
If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up
Customer Call Centres Read Post »
One of my big complaints when I deal with companies is they never get back to me, or take days or weeks to reply. On Friday I ordered something on-line. Soon afterwards I received a message that the item will be delivered on Saturday between 8am and 8pm. This meant I had to stay home
Please get back to me Read Post »
Our AI chatbots and WhatsApp responders can integrate with most other systems. There are various ways that this is accomplished: Examples Our client has a large data base of information and wants all questions and answers stored there. They gave us an API Key and we integrated our data into their system. It is now
Integrate with other systems Read Post »
