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September 2026

60 minutes, four questions, no solution – WhatsApp ‘personal service’ is losing to trained AI

A 60-minute WhatsApp exchange with an internet service provider, only four questions and no suitable product offered is not a customer-service win. It is an argument for a properly trained AI solution. Keith Levenstein, CEO of ET Artificial Intelligence Systems, says an ISP client needed 100GB of data for a short period every third month.

AI Agents, Product knowledge AI chatbot, Product Support AI Chatbot, Whatsapp

60 minutes, four questions, no solution – WhatsApp ‘personal service’ is losing to trained AI Read Post »

Month end Reporting is Stuck in the Dark Ages

Most organisations sit on mountains of data referencing sales, expenses, staff, customers and stock. Yet only analyse it once a month or quarter. By the time the report reaches the boardroom, the data is already outdated. Keith Levenstein, MD of ET Artificial Intelligence Consultants, says this delay is no longer necessary: “Exco and Board meetings

AI Agents, AI Philosophy, Artifical Intelligence South Africa, Automation

Month end Reporting is Stuck in the Dark Ages Read Post »

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