No, that’s false. AI is not an expert, but it can become an expert on some things in your business. You and your staff are experts in what the business does and what you want it to do.
It could be technical issues that your technical department is expert at, it could be HR, it could be credit control, it could be supplier management, it could be management and structural issues. It includes policies and procedures.
If you could write down the exact pieces of information that makes you the expert, that makes the business operate, then AI could become that expert too.
Why bother?
The best reason is you and your experts will not be around forever. That knowledge you have is institutional knowledge. It needs to reside in the business so additional staff can access that knowledge. The more knowledge that is written down the easier it is to train new staff. No doubt old knowledge is replaced and new knowledge added.
User manuals, technical manuals, product details, policies are usually written down anyway, but the more detailed they are, the better it is for the business.
Now, add that to the AI knowledgebase and you have a better way to record that knowledge and a better way to pass that knowledge onto other staff, and customers.
An AI chatbot, properly trained, will be able to pass on it’s expert knowledge to whoever needs it. In addition to answering questions, it could even be instructed to test the user’s knowledge.
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