Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws […]
AI Agents
What is an AI Agent?
An AI agent is a system that processes information, and takes actions to achieve specific goals.They can range from simple rule-based systems to complex machine learning models. Key Characteristics of AI Agents– AI agents receive data from sensors, APIs, or user input.– They analyze the data using predefined rules, algorithms, or machine learning models.– AI
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Will you be using AI at the end of the year?
Right now, there is some resistance to AI. Companies are wary of it and want to do their research before jumping full tilt into it.What many companies don’t realise is many of their staff have already started using ChatGPT, Gemini, Meta AI, Grok. I’m not referring to the IT people who need to do research,
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Do you have a 24 hour customer care centre?
Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents,
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GOOD CUSTOMER SUPPORT IS PROFITABLE.
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do your customers know the jargon that you use?
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »