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In today’s fast-paced business environment, one of the first areas to suffer is customer service.A simple query to a supplier often results in frustration, delays, or incorrect information. Sometimes, you have to beg a company to do business with you. Responsive Service Best practice is simple: when I call, email, message, or WhatsApp a company, […]
Customer Service in South Africa Read Post »
A Case Study for an AI AgentWe were approached by a company that was in the process of implementing a new IT system. It’s a standard system that had been customised to their requirements.The issues they needed assistance on included: 1) Change management. They had no standardized system and most staff used spreadsheets. It was
Case Study – AI Agent Read Post »
I see two main areas where AI is used in a business. This is an arbitrary distinction, but I think a useful one. 1) It is an IT function: Your IT systems should be revamped to benefit from better software engineering. Whatever business you are in, an AI approach can improve efficiency. Remember AI is
Areas where AI is Used in Business Read Post »
Our research shows that less than 15% of staff in a company use AI on a regular basis. This refers to people in management and in admin who could, actually SHOULD, be using AI to help do their job more effectively and more efficiently. I’m referring to the basic uses of AI: asking ChatGPT or
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Hi, what do you do?– Good evening. Thanks for asking. We design and implement AI agents.————-What does that mean?– Let me give you a simple example. You know how you always have customers asking questions or sending you emails wanting to know what product they should use for a particular requirement, or how your specific
Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws
An AI agent is a system that processes information, and takes actions to achieve specific goals.They can range from simple rule-based systems to complex machine learning models. Key Characteristics of AI Agents– AI agents receive data from sensors, APIs, or user input.– They analyze the data using predefined rules, algorithms, or machine learning models.– AI
What is an AI Agent? Read Post »
Right now, there is some resistance to AI. Companies are wary of it and want to do their research before jumping full tilt into it.What many companies don’t realise is many of their staff have already started using ChatGPT, Gemini, Meta AI, Grok. I’m not referring to the IT people who need to do research,
Will you be using AI at the end of the year? Read Post »
Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents,
Do you have a 24 hour customer care centre? Read Post »
