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All businesses have big data. Data that is crucially important: A list of employees, when they started and when they left, job specs, lists of customers, details of sales, products, expenses, emails, compliments and complaints, list of suppliers and products. Big data is usually reported on formally each year with audited financials, sustainability reports, HR […]
From the first day that I started implementing AI Agents, I included a facility to be able to monitor both questions asked and answers given by AI. To date, many companies are not doing this.There are many benefits to monitoring your AI Agent:– To know what issues your customers have. You think your AI Agent
Monitor Your AI Agents Read Post »
I’m your customer. When I say “jump”, I expect you to be in the air already.I’m your most irritating customer. My demands are off the charts. If I call you at 3 in the morning, I expect you to thank me for calling. If I send an email, I expect your reply to come back
In today’s fast-paced business environment, one of the first areas to suffer is customer service.A simple query to a supplier often results in frustration, delays, or incorrect information. Sometimes, you have to beg a company to do business with you. Responsive Service Best practice is simple: when I call, email, message, or WhatsApp a company,
Customer Service in South Africa Read Post »
A Case Study for an AI AgentWe were approached by a company that was in the process of implementing a new IT system. It’s a standard system that had been customised to their requirements.The issues they needed assistance on included: 1) Change management. They had no standardized system and most staff used spreadsheets. It was
Case Study – AI Agent Read Post »
I see two main areas where AI is used in a business. This is an arbitrary distinction, but I think a useful one. 1) It is an IT function: Your IT systems should be revamped to benefit from better software engineering. Whatever business you are in, an AI approach can improve efficiency. Remember AI is
Areas where AI is Used in Business Read Post »
Our research shows that less than 15% of staff in a company use AI on a regular basis. This refers to people in management and in admin who could, actually SHOULD, be using AI to help do their job more effectively and more efficiently. I’m referring to the basic uses of AI: asking ChatGPT or
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Hi, what do you do?– Good evening. Thanks for asking. We design and implement AI agents.————-What does that mean?– Let me give you a simple example. You know how you always have customers asking questions or sending you emails wanting to know what product they should use for a particular requirement, or how your specific
Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws
