Do you need more reception and customer care call centre staff? 
Do you really want more reception and customer care call centre staff? 
Do you need the expense of R10-R20k per month?
For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. 
Restrictive employment equity laws make your B-BBEE issues even more difficult.
If you don’t get the right percentage of employees you lose points. 

Try an AI customer service and care agent. It gives better, faster responses. Let me repeat: it gives better, faster responses. 
It doesn’t take leave. It doesn’t need expensive contracts. It won’t take you to the CCMA. 

Yes, I know this sounds politically incorrect when we have an unemployment problem. 

Do you want to try make a profit or not?
Do you want to use the best technology to satisfy your customers, or do they come last? 
I’m not saying “fire all your reception and customer care staff” NOT YET at least. 
I am saying you will do better for your company by starting to use low cost AI agents. Our AI agents are easy to use, quick to implement and get better each day with more machine learning about your business and your products and customer care.