You’ve got a business in the service industry – a hair salon, barber shop, nail bar, beauty spa, coffee shop, infusion bar?
A new client phones or walks in, maybe for a hair wash and cut, or nail gel. You provide the services, chat and get to know the client and they pay.
You hope they will come back next week or next month and often they do. Often, they don’t – not because they don’t like you or you gave them poor service, but because they forget about you. There’s not enough incentive to come back
“Out of sight, out of mind.”
What you would LIKE to do:
– Send them a message, ideally a WhatsApp today thanking them for their support.
– Send them a message in a week or two reminding them who you are and inviting them back.
You want to do that because you know that talking to your clients will get repeat business, will help increase turnover.
You don’t do that because:
– You don’t have the time, energy or IT skills to send WhatsApp messages every day to every new and existing client.
– You can’t add hundreds of new contacts onto your phone every month and manage who should and who shouldn’t get a message today.
IMAGINE THIS:
Your client willingly gives their mobile number by sending a message which automatically creates them as a contact. Your system automatically sends a message on the day of the initial service thanking them for their support and another a week or so later reminding them about your business and services and asking them to come back or make a booking.
HOW?
Our ET Customer Loyalty System will encourage clients to join by offering a small reward to send that initial message to you – it takes them 10 seconds because all they do is scan a QR code on WhatsApp. They or you capture the service supplied when they pay. The system keeps track of all rewards and services sold, making it easier for you to send the reminder message and for them to see when their next reward will fall due.
It takes a minute. It can reach hundreds of clients instantly who will read and respond with “I’d like to book again”. If just one extra person per day becomes a repeat customer it will pay for itself 25 times over!
Do you want more business?
Do you want more repeat business?
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