One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers.
That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money.
Sounds too good to be true? Anything that sounds too good is usually a scam.
So, how do I go about proving it? By explaining our service!
We use AI agents that are trained on the company support system and its products. They are also trained on the company culture. They are constantly monitored and when they give a poor answer are given new training. It’s an iterative process that starts off good and continually improves. It’s software, so it gives responses 24/7. It’s software so never gets tired or upset with customers or forgets. It’s software so it works fast.
How do we go about this? Our starting point is to gather as much detail as possible about the company and its products, it’s technical manuals, its support system and use it all to train and instruct the AI agent. The AI agent could be a WhatsApp number or could be on the company website.
The secret is to test, test and test. Just like a company would train their call center staff. Then we monitor the responses and check they are perfect. Where they are not perfect, the information supplied to the AI Agent must be re-written until it is perfect. That way up to 95% of customer queries and product knowledge enquiries will be solved within 1 minute. 1 minute or less!
One AI agent can answer all those incoming queries. No need to hire more and more call center staff.
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