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How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some […]
Comparison of costs of an AI Agent to Support Staff Read Post »
Many people are reluctant to use AI Agents. Some of the reasons include;1) The AI Agent doesn’t give good or the right answers.2) People like talking to a human because they feel the person can empathize or understand their issues better.3) People are intimidated by an AI Agent that almost sounds human. Yes, it’s true
How do we encourage our customers to use our AI Agents? Read Post »
No, me neither. Well sometimes. Last week we purchased a new washing machine. These are hi-tech, micro-processor controlled. I took the user manual – small font, so they also don’t expect people to read it either! I did go through the user manual and it was fairly easy to install and start to use. I
Do you read user manuals? Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
I’ve been a bit frustrated with some companies AI agents recently. I needed to book a hotel room. I used one of the booking apps which went smoothly. Then the plane was delayed and I wanted to let the hotel know I’d be arriving 4 hours later. I used the booking app to try to
Some AI Agents are Useless Read Post »
I see two main areas where AI is used in a business. This is an arbitrary distinction, but I think a useful one. 1) It is an IT function: Your IT systems should be revamped to benefit from better software engineering. Whatever business you are in, an AI approach can improve efficiency. Remember AI is
Areas where AI is Used in Business Read Post »
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Hi, what do you do?– Good evening. Thanks for asking. We design and implement AI agents.————-What does that mean?– Let me give you a simple example. You know how you always have customers asking questions or sending you emails wanting to know what product they should use for a particular requirement, or how your specific
Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws
An AI agent is a system that processes information, and takes actions to achieve specific goals.They can range from simple rule-based systems to complex machine learning models. Key Characteristics of AI Agents– AI agents receive data from sensors, APIs, or user input.– They analyze the data using predefined rules, algorithms, or machine learning models.– AI
What is an AI Agent? Read Post »
