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The answer is slowly and carefully.Most big businesses ignore this advice and are spending millions on the most expensive consultants and then designing expensive software that will never work and be overtaken by better technology before it is implemented. Who remembers the early days of e-commerce? Around the year 2000, Standard Bank spent millions creating […]
How do you start your AI journey? Read Post »
Meta recently commissioned Forrester Consulting to study how consumers experience generative AI.One key finding stood out:👉 “Consumers’ top challenges with genAI are receiving incomplete answers and an inability to answer their questions. Nearly half of the consumer survey respondents who have interacted with a genAI chatbot or automated chat complained that it was unable to
MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT Read Post »
🚀 AI isn’t the enemy. It isn’t magic either. It’s a tool. And how you use it determines whether it becomes a saviour or a villain.Recently, I’ve seen articles on AI about this topic. The common concern?👉 AI gets things wrong.👉 AI hallucinates. We’ve all read about law firms submitting fake case law to judges,
AI: Saviour or Villain? Read Post »
I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a
I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours
Fast Response Times Read Post »
Our AI chatbots and WhatsApp responders can integrate with most other systems. There are various ways that this is accomplished: Examples Our client has a large data base of information and wants all questions and answers stored there. They gave us an API Key and we integrated our data into their system. It is now
Integrate with other systems Read Post »
Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your
One of our client gets so many messages via Facebook and Whatsapp that it became unmanageable. They wanted something to answer Whatsapps and told me they recognize that the faster they can reply, the better the chance the customer will buy. That’s marketing 101! Not exactly rocket science! Their customers don’t stick to office hours.
I had a very productive meeting with a potential client yesterday. She has a one person business. It is a small on-line shop. She advertises on Facebook and gets about 20 leads per day. Her objective is to grow the business without employing too many people. Her big problem right now is the leads come
AI for small businesses Read Post »
I’m a keen runner. Some years back when I used to run the Comrades Marathon, I learned a thing or two about training. The main point being that if you do not train properly you will not finish the race. It needs planning, dedication and huge amounts of effort. The day of the race is
