Customer care AI – Page 3 – ET Artificial Intelligence Systems

MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT

Meta recently commissioned Forrester Consulting to study how consumers experience generative AI.One key finding stood out:👉 “Consumers’ top challenges with genAI are receiving incomplete answers and an inability to answer their questions. Nearly half of the consumer survey respondents who have interacted with a genAI chatbot or automated chat complained that it was unable to […]

AI Agents, AI Philosophy, Artificial Intelligence, Automate, Customer care AI

MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT Read Post »

Please get back to me

One of my big complaints when I deal with companies is they never get back to me, or take days or weeks to reply. On Friday I ordered something on-line. Soon afterwards I received a message that the item will be delivered on Saturday between 8am and 8pm. This meant I had to stay home

AI Chatbot, AI Issues, AI Training, Case Study, Customer care AI, Integration with other systems

Please get back to me Read Post »

A Broken Record

I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a

AI Agents, Artifical Intelligence South Africa, Automation, Customer care AI, Whatsapp

A Broken Record Read Post »

Fast Response Times

I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours

AI Agents, Customer care AI, Product Support AI Chatbot, Whatsapp

Fast Response Times Read Post »

Customer Responses

Am I the only one who gets very irritated that it takes companies days and sometimes weeks to respond to a simple query? I’m a customer and they pretty much ignore me or say “they’re busy – will get back to me when they feel like it – 48 hours, 5 days, 3 weeks, etc”

AI Chatbot, Customer care AI, Whatsapp

Customer Responses Read Post »

Automate

Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your

AI Agents, AI Chatbot, AI Philosophy, Artifical Intelligence South Africa, Automate, Automation, Customer care AI, Whatsapp

Automate Read Post »

AI for small businesses

I had a very productive meeting with a potential client yesterday. She has a one person business. It is a small on-line shop. She advertises on Facebook and gets about 20 leads per day. Her objective is to grow the business without employing too many people. Her big problem right now is the leads come

AI Agents, AI Chatbot, Artifical Intelligence South Africa, Case Study, Customer care AI, Product knowledge AI chatbot

AI for small businesses Read Post »

Training

I’m a keen runner. Some years back when I used to run the Comrades Marathon, I learned a thing or two about training. The main point being that if you do not train properly you will not finish the race. It needs planning, dedication and huge amounts of effort. The day of the race is

AI Agents, AI Training, Artificial Intelligence, Customer care AI, Product Support AI Chatbot

Training Read Post »

A Quality AI Agent in a Pet Store

I continually get impressed with the quality of AI as a business tool.We installed an AI Agent for a pet store.Yesterday a prospective customer asked the following question: “Why is it so expensive” The AI gave this answer:“Could you please specify which product you are referring to? This will help me provide a more accurate

AI Agents, AI Chatbot, Artifical Intelligence South Africa, Artificial Intelligence, Case Study, Customer care AI, Product knowledge AI chatbot, Product Support AI Chatbot

A Quality AI Agent in a Pet Store Read Post »

Comparison of costs of an AI Agent to Support Staff

How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some

AI Agents, Artifical Intelligence South Africa, Customer care AI, Product Support AI Chatbot

Comparison of costs of an AI Agent to Support Staff Read Post »