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Hairdressers: your business depends on repeat customers. We help hairdressers turn first-time customers into regulars. We turn regulars into loyal repeat customers who will refer others to you. How? Our ET customer loyalty app using WhatsApp is the easiest way to implement a simple to use but powerful loyalty program. Customers just use WhatsApp — […]
Does Your Business Depend on Repeat Customers Read Post »
“We aim to turn first time buyers into regulars and regular customers into repeat business.” How?With our WhatsApp based ET Customer Loyalty Program. How?Reward them. Incentivise them. Thank them. How does it work?From the business owner’s viewpoint, you give us your product/menu prices and details. You decide what rewards you want to give your customers
We turn first time buyers into regulars and regular customers into repeat business. Read Post »
Most large retailers have a customer loyalty program. They don’t do it to waste money.– They know it works– They know the value of repeat business.– They know the value of a customer loyal to their brand.– They know the value of being able to send messages directly to customers, special offers, useful information.– They
Why don’t small businesses have their own customer loyalty program? Read Post »
Exceptional customer service doesn’t happen by accident – it’s built on a foundation of behaviours and principles that consistently create positive experiences. Among these, four pillars stand out as essential: Promptness, Politeness, Professionalism, and Personalisation. When applied together, they form a service approach that builds trust, reduces friction, and strengthens long-term customer relationships. 1. PromptnessSpeed
The Four Pillars of Excellent Customer Service Read Post »
Below is a real life situation. It happened at lunchtime on Sunday. A customer of our client had a problem with one of the products they purchased and this is what they said to our AI Chatbot: —> “Its says device offline” Nothing more, not even the name of the product or more details. Think
Customer service and support – Case Study. Read Post »
Me: How important is customer service in your business?CEO: Extremely important — it’s one of the main things that sets us apart from competitors. Me: How many support calls do you get in a typical day?CEO: It really depends — it goes up and down. Me: Do you know exactly how many you’ve received each
Interview – Customer service and support Read Post »
There is an interesting article entitled“Good service is proactive: A new standard for customer experience” published in Bizcommunity: https://www.bizcommunity.com/article/good-service-is-proactive-a-new-standard-for-customer-experience-626931a The author, Bruce von Maltitz, states: “For many organisations, customer experience (CX) is still reactive – a customer has a query, a ticket is logged, and an agent responds. Even when this process is efficient, it’s
Good service is proactive: A new standard for customer experience Read Post »
You are an expert on your business. You and your staff supply expert advice on your products and services to your customers.It’s what differentiates your business from your competitor. So how can an Expert AI system help you win, help you do better than your competitors?An Expert AI system can answer general customer queries in
The Expert AI System Read Post »
If you are three times as productive as your competitors, if you can do a job four times as fast, will your sales and profits increase?Silly question! So why don’t you do so? Let me give a short anecdote from yesterday. We have a small conference and training venue in Ferndale. We worked out a
How Productive Are You? Read Post »
