One of our AI clients, a small on-line store receives about 300 questions per month.
About 10 of those questions ask for a human to talk to.
300 questions? Not a lot you may say.
That’s 15 per day. Not a lot you may think.
15 questions take about 4 minutes each to answer. Some quicker, others are a bit more technical. That’s an hour per day saved.
That’s 20 hours per month or two and a half days.
Yes, our AI agent is saving two and a half days of a manager’s time. If a support executive is paid R40 000 per month, it is saving R5 000 per month.
What about the benefit of a customer who receives a product related answer and decides to make the purchase instantly instead of having to wait for a person to reply during office hours.
Efficiency translates into direct money saving and happier customers.
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