Repeat business is the best business.
It costs far more to find a new customer than to keep an existing one.
Take a nail studio as an example. Clients return every 2–3 weeks for gels, polish, manicures – and these are premium services. Once you’ve won the customer, it makes sense to give them a reason to keep coming back.
That’s where a WhatsApp-based loyalty program comes in.
With ET Customer Loyalty, you can:
Reward repeat visits with loyalty points
Offer discounts on selected treatments
Give a free treatment every 5th, 6th or 7th visit
Remind customers how close they are to their next reward
Nudge them to book sooner than planned
All fully automated.
All through WhatsApp – the app everyone already uses.
ET WhatsApp Loyalty. Simple. Effective. Profitable.
Subscribe to our newsletter and keep up to date with useful AI news.