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All businesses have big data. Data that is crucially important: A list of employees, when they started and when they left, job specs, lists of customers, details of sales, products, expenses, emails, compliments and complaints, list of suppliers and products. Big data is usually reported on formally each year with audited financials, sustainability reports, HR […]
From the first day that I started implementing AI Agents, I included a facility to be able to monitor both questions asked and answers given by AI. To date, many companies are not doing this.There are many benefits to monitoring your AI Agent:– To know what issues your customers have. You think your AI Agent
Monitor Your AI Agents Read Post »
I’m your customer. When I say “jump”, I expect you to be in the air already.I’m your most irritating customer. My demands are off the charts. If I call you at 3 in the morning, I expect you to thank me for calling. If I send an email, I expect your reply to come back
A potential client of our Customer Support and Product Knowledge AI Agent and asked some pertintent questions relating to hallucination and if the system can be broken. This is a summary of my response: Obviously the objective of an AI Agent is to ALWAYS give the right answer. If it does not have the answer
Does AI Hallucinate? Read Post »
The vast majority of businesses are looking at AI, but an even bigger proportion are not using it in any productive manner. Yes, many people are using ChatGPT to write up articles, often bad articles with lots of these double dashes ‐-.Yes, some IT people are using AI to automate various processes, but the average
AI Agents – the easiest and most profitable way to start your AI journey Read Post »
You may think that only large call centres will benefit from implementing an AI agent to handle customer product queries and support. This is wrong. An AI agent is able to be used in all types of businesses for many different purposes. Every business, no matter how big or small has specific needs for a
Examples of AI in Customer and Product Support Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
Businesses spend a lot of time making their production processes more efficient. Sadly some don’t spend as much time making their office more efficient.A long time ago, I used to train people on Lotus 123 – the forerunner to Excel. One of the processes to learn was how to COPY/PASTE a formula (without a mouse
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Improve Customer Service Read Post »
Exceptional customer service doesn’t happen by accident – it’s built on a foundation of behaviours and principles that consistently create positive experiences. Among these, four pillars stand out as essential: Promptness, Politeness, Professionalism, and Personalisation. When applied together, they form a service approach that builds trust, reduces friction, and strengthens long-term customer relationships. 1. PromptnessSpeed
The Four Pillars of Excellent Customer Service Read Post »
