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If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up […]
Customer Call Centres Read Post »
Meta recently commissioned Forrester Consulting to study how consumers experience generative AI.One key finding stood out:👉 “Consumers’ top challenges with genAI are receiving incomplete answers and an inability to answer their questions. Nearly half of the consumer survey respondents who have interacted with a genAI chatbot or automated chat complained that it was unable to
MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT Read Post »
🚀 AI isn’t the enemy. It isn’t magic either. It’s a tool. And how you use it determines whether it becomes a saviour or a villain.Recently, I’ve seen articles on AI about this topic. The common concern?👉 AI gets things wrong.👉 AI hallucinates. We’ve all read about law firms submitting fake case law to judges,
AI: Saviour or Villain? Read Post »
South African Deputy President Paul Mashatile wants to regulate AI.Over the weekend the Deputy President stated “Artificial intelligence and technology, if left unregulated, will create a new digital divide deeper than apartheid ever was.” What exactly does he want to do? How do you regulate a piece of software?Let us remember that AI is simply
Anyone on X (previously Twitter) will know that @Grok is the AI version of X. In the past week people are using it more and more because it is embedded inside X. You can ask it to explain or fact check a post. you can ask it any question just like ChatGPT.What is very interesting
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Right now, there is some resistance to AI. Companies are wary of it and want to do their research before jumping full tilt into it.What many companies don’t realise is many of their staff have already started using ChatGPT, Gemini, Meta AI, Grok. I’m not referring to the IT people who need to do research,
Will you be using AI at the end of the year? Read Post »
Continuing LLMs: How Useful Are LLMs In Business?Large language models have become very useful. They allow you to type or use voice control to ask a question. It hardly matters how you phrase the question, or if your grammar or spelling is suspect, the LLM usually is able to understand. This is because it has
How Useful Are LLMs In Business? Read Post »
Is AI going to Continue Improving Until It Takes Over The World?Yes! Also absolutely not!Yes, it is going to continue improving. No, it is not going to take over the world. Software engineers are always looking to improve, just like every profession.They are continually adding more and better logic to their software. More alternatives, more
So many people are still confused as to what AI is and how it can help a business, so I’m going to write up a series of posts to help. If you as a manager, not even a CIO, don’t understand AI, you will never be able to use it effectively. I’m not suggesting you
