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I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to […]
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
You have a webchat on your website? Excellent. It’s a great way to keep in contact with your customers while they are on the site! Realistically none of this is feasible. As volumes increase, you would need to increase the number of people manning the webchat. A single AI chat can handle as big a
Upgrade webchat to AI chat Read Post »
Wow. I’m blown away!I received the financials of my business from my accountants today. Before I even opened the PDF, I uploaded it to our AI system with the prompt: “Please give me a summary of these financials”. Within 15 seconds I received a summary of my accounts. It was 100% accurate. I asked a
AI Analyses Your Finacials Read Post »
Will AI ever be human? No, to the first question. For the second question, “ever” is a long time. No one knows what will happen in 100 years, 1000 years or a million years. Right now many people are scare mongering. Often they are AI developers wanting to get a bit of PR. When there’s
Once you have made a sale, you will often need to give support to your customer. Many people don’t realise that what is totally obvious and intuitive to them is foreign to the customer. “Turn the handle to open” is very clear. BUT which way? Left, right, up, down? A car I bought a long
The Product Support AI Chatbot Read Post »
Here is a really good application of an AI chatbot. It is installed on an ISP’s website to give perfect answers to clients. This video is less than 4 minutes long and can genuinely solve their client’s problem.
Example of a Working AI Support Chatbot Read Post »
I spend a lot of time explaining AI. Today I’d like to show you a working AI chatbot.I hope you can spare a couple of minutes watching this video. If you’re rushed for time, put it onto 1.5 x speed
AI for Product Support Read Post »
