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The answer is slowly and carefully.Most big businesses ignore this advice and are spending millions on the most expensive consultants and then designing expensive software that will never work and be overtaken by better technology before it is implemented. Who remembers the early days of e-commerce? Around the year 2000, Standard Bank spent millions creating […]
How do you start your AI journey? Read Post »
Meta recently commissioned Forrester Consulting to study how consumers experience generative AI.One key finding stood out:👉 “Consumers’ top challenges with genAI are receiving incomplete answers and an inability to answer their questions. Nearly half of the consumer survey respondents who have interacted with a genAI chatbot or automated chat complained that it was unable to
MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT Read Post »
🚀 AI isn’t the enemy. It isn’t magic either. It’s a tool. And how you use it determines whether it becomes a saviour or a villain.Recently, I’ve seen articles on AI about this topic. The common concern?👉 AI gets things wrong.👉 AI hallucinates. We’ve all read about law firms submitting fake case law to judges,
AI: Saviour or Villain? Read Post »
I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a
Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your
I had a very productive meeting with a potential client yesterday. She has a one person business. It is a small on-line shop. She advertises on Facebook and gets about 20 leads per day. Her objective is to grow the business without employing too many people. Her big problem right now is the leads come
AI for small businesses Read Post »
I continually get impressed with the quality of AI as a business tool.We installed an AI Agent for a pet store.Yesterday a prospective customer asked the following question: “Why is it so expensive” The AI gave this answer:“Could you please specify which product you are referring to? This will help me provide a more accurate
A Quality AI Agent in a Pet Store Read Post »
Anyone on X (previously Twitter) will know that @Grok is the AI version of X. In the past week people are using it more and more because it is embedded inside X. You can ask it to explain or fact check a post. you can ask it any question just like ChatGPT.What is very interesting
How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some
Comparison of costs of an AI Agent to Support Staff Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
