Whatsapp

When a staff member leaves, what happens to the WhatsApp conversations with your customers? For many businesses, the answer is: they leave too. A salesperson, receptionist or technical support person may have hundreds or thousands of customer conversations stored on their personal phone. When they resign, retire or move on, the business can lose access […]

**Who should own the customer relationship? The company or the salesperson?** Last week I received an email from a company saying that their marketing manager had left, and because she owned the WhatsApp number customers had been using, they asked everyone to start using a new number instead. It struck me that this is a