This is why a Product Knowledge AI chatbot is essential:
I’ve just been called by a large multi-national company with whom I had a query last Thursday morning. It took them 4 days to respond!
At the same time as the call to me our client that sells pet accessories on-line had an interesting interaction: A potential customer went to their Product Knowledge AI chatbot and said “water disp“. That’s all. nothing more. Just “water disp“.
What would a human have said?
“How can I assist you”? or “What do you want”
No, the Product Knowledge AI chatbot said the following:
“Hello! It seems like you’re interested in a water dispenser for your pet. Tailme offers the **AquaMunch Gravity Feeder**, which is an innovative solution for providing a steady supply of both food and water for your pet. Here are some key features:
– **Freshness Retained**: Ensures your pet’s food and water stay fresh.
– **Ample Storage**: Holds 2.8 liters of food and 1 liter of water.
– **Pet-Safe Materials**: Made from durable, pet-safe materials.
You can find more information and order the AquaMunch Gravity Feeder on our website.
If you have any more questions or need further assistance, feel free to ask!
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Note how it made an intelligent guess and then offered the product by name, gave a short summary and then listed the features. It ended with offering more assistance if needed. This whole interaction lasted 30 seconds.
The large multi-national struggled to respond to my query within 4 days.
What would you choose? 30 seconds or 4 days?
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