Introducing the Product Knowledge AI Chatbot

The Product Knowledge AI chatbot

Imagine an AI system that knows everything about your products and services. That can answer customers queries when you are not able to – like at night, over weekends, when you are busy. Customers don’t keep your hours!

Let me give some examples: My pool wasn’t working properly so I thought the sand needed replacing. I went to one of the hardware chains and asked the assistant how many bags of sand I needed. He didn’t know – it could be 2 or 3, so I took 3 just in case which turned out to be correct. Later on I discovered that most filters have a number on them, 2 or 3, to designate the number of bags of sand it needed. Remember I’m not a pool expert!

Imagine if I could have gone to their website and opened a Product Knowledge AI bot and said “My filter isn’t working well”. It would have diagnosed some problems and then said “You need to replace the sand in the filter”. I would have asked “How many bags and it would have said “Look on the filter for a number which shows how many bags you need” and given me a photo as well. It could even have offered me to watch a Youtube on how to do the work.

Another product knowledge story: I need some form of public liability insurance for my dog food business, so I asked my insurance broker for information. Instead I received a long form to fill in with no explanation. I wanted to know about public liability, not fill in a complicated form which asked me about my USA manufacturing facility, which I don’t have.
Imagine if the broker had a facility that could explain to me, the customer what it is and how it works. Remember I’m not a pool guy and apparently also not an insurance guy either!

In both cases a Product Knowledge AI chatbot would have been better than even asking someone who did not know the answer.

A Product Knowledge AI chatbot can be used for any slightly complicated service or product. Whenever a customer fills in a form on your website, emails or phones you, a Product Knowledge AI chatbot could be appropriate. It is not necessarily only used for IT and ISP tasks. It could be almost type of business.

Let know what products/services you sell and I’ll happily give you a report with a list of the types of questions that could be asked and let you decide the potential of using a Product Knowledge AI chatbot to help make sales.