Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents, more supervisory staff and larger infrastructure. Costs could run into the hundreds of thousands of dollars per year.
What if a potential customer cannot sleep and chooses to visit your website to get some information. Can they get the answers to their queries? Will they wait until 9am to call your company?
One of our clients runs a pet accessory on-line store.
A potential customer asked this question at 7:13am:
“Hi, I’m interested in the mini cat gps but im not sure if I’ll have to pay a monthly fee to gain access to the app”
Our client’s AI chatbot answered:
“**No, you do not need to pay a monthly fee to access the app for the mini cat GPS.** At Tailme, we pride ourselves on offering fantastic value with no monthly fees for the use of our GPS pet tracker. This ensures that you can always stay connected with your pet without worrying about additional costs. Our commitment to customer satisfaction means providing you with a cost-effective and reliable way to keep track of your beloved pets. If you have any more questions or need further assistance, please feel free to contact us at info@tailme.co.za.”
The customer asked a second question at 7:14am:
“Can you provide me with some customer reviews”
The AI chatbot answered:
“Certainly! Here are some customer reviews for our mini cat GPS:
– **Mike (verified owner) – 23 August 2021**
*Mike positively recommends our GPS and the accompanying app, noting its accuracy and that his kitten finds it comfortable to wear all day.*
– **Isabel (verified owner) – 6 September 2021**
*Isabel expressed gratitude for the support provided and mentioned using the GPS during her cat’s birthday celebration, indicating satisfaction with the product.*
– **Mandy – 13 January 2023**
*Mandy found the GPS very easy to set up and was able to track it during an unintentional long ride. She noted it was a bit bulky for her small cat but was confident her cat would grow into it. She appreciated the peace of mind the tracker provides regarding her cat’s whereabouts.*
These reviews highlight the effectiveness and user-friendliness of our mini cat GPS, reflecting our commitment to customer satisfaction. If you need more information or have any questions, please feel free to contact us at info@tailme.co.za.”
If an on-line store with a small staff can give these quality answers, then you have no excuse not to implement a similar solution. In any event I challenge a company to provide this quality empathy and information via a live agent for 2 questions within 2 minutes.
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