R10 000? R20 000? R50 000?R 500 000?
Go on, add it up. Every minute that someone is doing customer support counts. Even if it is answering a telephone or an email or a WhatsApp.
Of course you want those inquiries to come in – they mean business for you.
Now count the cost of missing a call, an email or delaying until your competition gets the business. You obviously cannot work 24 hours per day, 7 days per week. That doesn’t mean your customers have to respect your business hours, particularly if they can go onto your competition.
Add up those costs of lost business too.
What’s the total costs and losses per month?
R30 000? R60 000? R90 000? R1 000 000?
What if I said I could halve your costs within 2 months? Including my fees.
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