The vast majority of businesses are looking at AI, but an even bigger proportion are not using it in any productive manner.
Yes, many people are using ChatGPT to write up articles, often bad articles with lots of these double dashes ‐-.
Yes, some IT people are using AI to automate various processes, but the average person doesn’t always see the benefits.
To me, the easiest way to implement AI is to use it as a FAQ agent trained on your own data. To improve customer service and support.
To answer questions, not about why William Shakespeare is better than Leonardo da Vinci, but to help your customers setup and use your equipment, your products, to understand your services.
Not only is it quick to setup and train, but you will see it being used by your customers the day it is launched.
It will instantly take over some of the support, some of the work that you and your staff have to do.
Sadly very few businesses have launched client facing AI agents and some of those have implemented it so badly that it is giving AI agents a bad name.
We are trying to change this.
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