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How many employees use WhatsApp in your business? How many WhatsApps are sent and received per day to/from customers? Do you add those messages into your CRM? Why not? Those messages contain important and relevant information about your business: – Inquiries – Complaints – Orders If the messages stay on someone’s phone, you don’t have […]
WhatsApp and CRM – Does your CRM integrate with WhatsApp? Read Post »
When a staff member leaves, what happens to the WhatsApp conversations with your customers? For many businesses, the answer is: they leave too. A salesperson, receptionist or technical support person may have hundreds or thousands of customer conversations stored on their personal phone. When they resign, retire or move on, the business can lose access
What Happens to WhatsApp Conversations With Customer When Your Employee Leaves? Read Post »
I’m receiving many inquiries for integrating WhatsApp into CRMs. The usual problem that companies have is their staff use their own phones and WhatsApp numbers to talk to their own customers, but this causes real problems. Our solution.We use WhatsApp cloud API and a single company owned number. All incoming and outgoing messages are auto
**Who should own the customer relationship? The company or the salesperson?** Last week I received an email from a company saying that their marketing manager had left, and because she owned the WhatsApp number customers had been using, they asked everyone to start using a new number instead. It struck me that this is a
Who Owns Your WhatsApp Messages? Read Post »
DO THIS NOW!Don’t wait a minute longer. WhatsApp are rolling out usernames. Soon, instead of a person using your WhatsApp number they will be contacting you via a username, eg johnsmith. If you open or have opened WhatsApp today it will tell you that you can reserve a username,RESERVE it!This is expecially relevant if your
WhatsApp Usernames Read Post »
A potential client of our Customer Support and Product Knowledge AI Agent and asked some pertintent questions relating to hallucination and if the system can be broken. This is a summary of my response: Obviously the objective of an AI Agent is to ALWAYS give the right answer. If it does not have the answer
Does AI Hallucinate? Read Post »
The vast majority of businesses are looking at AI, but an even bigger proportion are not using it in any productive manner. Yes, many people are using ChatGPT to write up articles, often bad articles with lots of these double dashes ‐-.Yes, some IT people are using AI to automate various processes, but the average
A Good Way To Start Implementing AI Read Post »
The vast majority of businesses are looking at AI, but an even bigger proportion are not using it in any productive manner. Yes, many people are using ChatGPT to write up articles, often bad articles with lots of these double dashes ‐-.Yes, some IT people are using AI to automate various processes, but the average
AI Agents – the easiest and most profitable way to start your AI journey Read Post »
A small retailer selling specialized groceries uses WhatsApp to keep its customers informed of daily and weekly specials. They have about 600 subscribers who have chosen to opt-in to receive daily or weekly WhatsApps. The retailer has a sign at the entrance saying, “scan here to receive our specials”. It works! The retailer says they
Use Case for a Professional WhatsApp Messaging System Read Post »
Imagine having the right and being able to send emails, SMSs, WhatsApps to your customers. Business to business is easy because ordering is usually a formal process and they give you their details. It’s not so easy for retailers. They don’t know who their customer is when the customer walks into the shop. They don’t
The Right to Send WhatsApps to Your Customers Read Post »
