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I’m a keen runner. Some years back when I used to run the Comrades Marathon, I learned a thing or two about training. The main point being that if you do not train properly you will not finish the race. It needs planning, dedication and huge amounts of effort. The day of the race is […]
I continually get impressed with the quality of AI as a business tool.We installed an AI Agent for a pet store.Yesterday a prospective customer asked the following question: “Why is it so expensive” The AI gave this answer:“Could you please specify which product you are referring to? This will help me provide a more accurate
A Quality AI Agent in a Pet Store Read Post »
How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some
Comparison of costs of an AI Agent to Support Staff Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »
Once you have made a sale, you will often need to give support to your customer. Many people don’t realise that what is totally obvious and intuitive to them is foreign to the customer. “Turn the handle to open” is very clear. BUT which way? Left, right, up, down? A car I bought a long
The Product Support AI Chatbot Read Post »
Here is a really good application of an AI chatbot. It is installed on an ISP’s website to give perfect answers to clients. This video is less than 4 minutes long and can genuinely solve their client’s problem.
Example of a Working AI Support Chatbot Read Post »
