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In today’s fast-paced business environment, one of the first areas to suffer is customer service.A simple query to a supplier often results in frustration, delays, or incorrect information. Sometimes, you have to beg a company to do business with you. Responsive Service Best practice is simple: when I call, email, message, or WhatsApp a company, […]
Customer Service in South Africa Read Post »
Just yesterday someone was complaining on LinkedIn about poor service he had received from his ISP. It seemed well justified. They had taken ages to respond to him. The thread though was about how bad AI and automation was. In this case the ISP was NOT using AI or automation. They have a LIVE CHAT
LIVE CHAT vs AI Chatbot Read Post »
You are an expert on your business. You and your staff supply expert advice on your products and services to your customers.It’s what differentiates your business from your competitor. So how can an Expert AI system help you win, help you do better than your competitors?An Expert AI system can answer general customer queries in
The Expert AI System Read Post »
I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours
Fast Response Times Read Post »
I’m a keen runner. Some years back when I used to run the Comrades Marathon, I learned a thing or two about training. The main point being that if you do not train properly you will not finish the race. It needs planning, dedication and huge amounts of effort. The day of the race is
I continually get impressed with the quality of AI as a business tool.We installed an AI Agent for a pet store.Yesterday a prospective customer asked the following question: “Why is it so expensive” The AI gave this answer:“Could you please specify which product you are referring to? This will help me provide a more accurate
A Quality AI Agent in a Pet Store Read Post »
How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some
Comparison of costs of an AI Agent to Support Staff Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
You don’t! you can implement AI all on your own. It not that difficult. The AI systems like ChatGPT can give you step by step instructions on what to do. Similarly, you can make your own coffee. You often choose not to. You might enjoy Mugg and Bean or Starbucks or any of the many
Why do you need an expert to work with you on AI? Read Post »
Do you need more reception and customer care call centre staff? Do you really want more reception and customer care call centre staff? Do you need the expense of R10-R20k per month? For staff who work 11 months, get 13 cheques, sick leave, never mind restrictive labour laws meaning it’s difficult to dismiss staff. Restrictive employment equity laws
