How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website?
How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?
Some emails or telephone calls take far longer.
Optimistically one person handles about 100-120 calls, emails or messages per day at maximum. Each message must be logged or captured into a CRM or marketing database.
The cost to company of one person in an average call/support centre agent working 8 hours per day is R15 000 per month. This takes into account salary, leave/sick leave, bonus, desk, equipment, space for accommodation, training and management time.
Our AI Support Agents cost far less than one support person! They work 24 hour per day, 7 days a week. They handle not 120 calls per day, but can scale up to an almost unlimited number. They can also automatically update your CRM or other systems.
Hypothetically let us use 1000 incoming messages per day. You would need up to 10 people to manage this. Or one AI Agent. Obviously some queries will require human intervention, but far fewer than 10.
– From a customer viewpoint your AI Agent will make sense.
– From a marketing viewpoint your AI Agent will make sense.
– From a financial viewpoint your AI Agent will make sense.
– From an HR viewpoint your AI Agent will make sense.
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