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One of our AI clients, a small on-line store receives about 300 questions per month.About 10 of those questions ask for a human to talk to.300 questions? Not a lot you may say.That’s 15 per day. Not a lot you may think. 15 questions take about 4 minutes each to answer. Some quicker, others are […]
Efficiency continued Read Post »
Businesses spend a lot of time making their production processes more efficient. Sadly some don’t spend as much time making their office more efficient.A long time ago, I used to train people on Lotus 123 – the forerunner to Excel. One of the processes to learn was how to COPY/PASTE a formula (without a mouse
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Better Customer Support and Service Read Post »
How many customer loyalty cards do you have in your wallet right now? How many loyalty apps do you have on your phone?I have Pick n Pay, Checkers, Makro, Dischem, Builders, Woolworths, Clicks, Total Energies, Spar, Chamberlains, Vitality.Why? I get discounts and benefits when I shop. Do customer loyalty systems work?TOTALLY! The companies mentioned above
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Improve Customer Service Read Post »
Imagine having the right and being able to send emails, SMSs, WhatsApps to your customers. Business to business is easy because ordering is usually a formal process and they give you their details. It’s not so easy for retailers. They don’t know who their customer is when the customer walks into the shop. They don’t
The Right to Send WhatsApps to Your Customers Read Post »
Introducing the ET Customer Loyalty Program Why Have a Customer Loyalty Program? Winning a customer once is great – keeping them coming back is where real growth happens. Our WhatsApp-powered loyalty program gives your business a powerful way to increase repeat sales, drive referrals, and boost lifetime customer value. Why Loyalty Matters It can increase
The ET Customer Loyalty Program Read Post »
The ET Customer Loyalty Program is an entire on-line store, powered by WhatsApp. You no longer need a complicated website. The ET Program allows you to upload your catalog of products and services. Your customers can choose what they want, order it and pay for it instantly using a secure payment gateway. In addition you
The ET Customer Loyalty Program Read Post »
Attention fast food businesses: are you still writing down orders from phone-in customers? Get the App – the ET Customer Ordering and Loyalty App, powered by WhatsApp. – affordable – easy to use because it is WhatsApp. – your customers will love it because they already know how to use it – no new Apps
Are you still writing down orders from phone-in customers? Read Post »
Repeat business is the best business. It costs far more to find a new customer than to keep an existing one. Take a nail studio as an example. Clients return every 2–3 weeks for gels, polish, manicures – and these are premium services. Once you’ve won the customer, it makes sense to give them a
Repeat business is the best business. Read Post »
