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Most large retailers have a customer loyalty program. They don’t do it to waste money.– They know it works– They know the value of repeat business.– They know the value of a customer loyal to their brand.– They know the value of being able to send messages directly to customers, special offers, useful information.– They […]
Why don’t small businesses have their own customer loyalty program? Read Post »
An App-less customer loyalty app makes a lot of sense. The average mobile phones has 50 apps installed on it. Those 50 apps have enormous advantages over the others. It is highly valuable to have your app installed on your customers’ phones. Your brand is seen every time the customer uses their phone. It’s convenient,
An App-less Customer Loyalty App Read Post »
Exceptional customer service doesn’t happen by accident – it’s built on a foundation of behaviours and principles that consistently create positive experiences. Among these, four pillars stand out as essential: Promptness, Politeness, Professionalism, and Personalisation. When applied together, they form a service approach that builds trust, reduces friction, and strengthens long-term customer relationships. 1. PromptnessSpeed
The Four Pillars of Excellent Customer Service Read Post »
Better service = more salesFaster reaction = more salesThe right information = more sales Whether it is a consumer product or a business service or product, the first time you buy it you will have queries about it. Who will get your business?The company that expects you to wait for 2 hours or the one
Better service = more sales Read Post »
I hear this so often from people from all walks of life. Business people also.I understand why they feel that way. AI is new software technology. Many people have not used it enough to fully appreciate it, so read and hear horror stories. It’s quite intimidating. “How can AI do a job in 2 minutes
“I’m Scared of AI” Read Post »
In the rush to harness artificial intelligence (AI) for business efficiency, some users are pointing fingers at the technology when results fall short. But what if the real culprit isn’t AI, but the user? ET Artificial Intelligence Consultants, an AI integration specialist, says that a large proportion of AI implementation failures stem from inadequate task
Is AI Making Mistakes? Maybe You Are Just a Bad AI Manager Read Post »
In today’s fast-paced business environment, one of the first areas to suffer is customer service.A simple query to a supplier often results in frustration, delays, or incorrect information. Sometimes, you have to beg a company to do business with you. Responsive Service Best practice is simple: when I call, email, message, or WhatsApp a company,
Customer Service in South Africa Read Post »
Below is a real life situation. It happened at lunchtime on Sunday. A customer of our client had a problem with one of the products they purchased and this is what they said to our AI Chatbot: —> “Its says device offline” Nothing more, not even the name of the product or more details. Think
Customer service and support – Case Study. Read Post »
Me: How important is customer service in your business?CEO: Extremely important — it’s one of the main things that sets us apart from competitors. Me: How many support calls do you get in a typical day?CEO: It really depends — it goes up and down. Me: Do you know exactly how many you’ve received each
Interview – Customer service and support Read Post »
