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You’ve got a business in the service industry – a hair salon, barber shop, nail bar, beauty spa, coffee shop, infusion bar? A new client phones or walks in, maybe for a hair wash and cut, or nail gel. You provide the services, chat and get to know the client and they pay. You hope […]
How to market your business Read Post »
R10 000? R20 000? R50 000?R 500 000?Go on, add it up. Every minute that someone is doing customer support counts. Even if it is answering a telephone or an email or a WhatsApp.Of course you want those inquiries to come in – they mean business for you. Now count the cost of missing a
How much does your support team cost you per month? Read Post »
Me: Before I make my purchasing decision, I have a couple of questions to ask.Them:Me: Which will suit me better? X or Y?Them:Me: What bulk discounts do you offer?Them:Me: I might need some support, can you help me?Them:Me: How do I install this feature?Them:Me: Can someone please get back to me today?Them: Them, 3 days
My Purchasing Decision Read Post »
One of my roles is to convince companies that we can improve their customer support, customer service and provide better product knowledge to customers. That we can help them give better responses to customers quicker than their existing customer support methods. It can all be done efficiently and also save time, effort and money. Sounds
Better Customer Support and Service Read Post »
Just yesterday someone was complaining on LinkedIn about poor service he had received from his ISP. It seemed well justified. They had taken ages to respond to him. The thread though was about how bad AI and automation was. In this case the ISP was NOT using AI or automation. They have a LIVE CHAT
LIVE CHAT vs AI Chatbot Read Post »
If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up
Customer Call Centres Read Post »
You are an expert on your business. You and your staff supply expert advice on your products and services to your customers.It’s what differentiates your business from your competitor. So how can an Expert AI system help you win, help you do better than your competitors?An Expert AI system can answer general customer queries in
The Expert AI System Read Post »
The answer is slowly and carefully.Most big businesses ignore this advice and are spending millions on the most expensive consultants and then designing expensive software that will never work and be overtaken by better technology before it is implemented. Who remembers the early days of e-commerce? Around the year 2000, Standard Bank spent millions creating
How do you start your AI journey? Read Post »
Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your
One of our client gets so many messages via Facebook and Whatsapp that it became unmanageable. They wanted something to answer Whatsapps and told me they recognize that the faster they can reply, the better the chance the customer will buy. That’s marketing 101! Not exactly rocket science! Their customers don’t stick to office hours.
