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Remember when they said an accounting system would take your bookkeeping job?– It didn’t – it changed the job.Remember when they said Excel would take your calculating job away?– It didn’t – it changed the job.No one remembers when they said that the horseless carriage, ie a car would take your horse and cart job […]
AI won’t take your job – it will change it Read Post »
AI will start doing more and more processes, procedures, tasks that various people do in an organization. A “job” is a nebulous term. All jobs have job specifications. These job specs change regularly in line with organizational requirements. Even the methods of doing the tasks changes. From a technological and AI viewpoint, these “jobs” will
AI Won’t Take Jobs Read Post »
If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up
Customer Call Centres Read Post »
If you are three times as productive as your competitors, if you can do a job four times as fast, will your sales and profits increase?Silly question! So why don’t you do so? Let me give a short anecdote from yesterday. We have a small conference and training venue in Ferndale. We worked out a
How Productive Are You? Read Post »
One of my big complaints when I deal with companies is they never get back to me, or take days or weeks to reply. On Friday I ordered something on-line. Soon afterwards I received a message that the item will be delivered on Saturday between 8am and 8pm. This meant I had to stay home
Please get back to me Read Post »
South African Deputy President Paul Mashatile wants to regulate AI.Over the weekend the Deputy President stated “Artificial intelligence and technology, if left unregulated, will create a new digital divide deeper than apartheid ever was.” What exactly does he want to do? How do you regulate a piece of software?Let us remember that AI is simply
Right now, there is some resistance to AI. Companies are wary of it and want to do their research before jumping full tilt into it.What many companies don’t realise is many of their staff have already started using ChatGPT, Gemini, Meta AI, Grok. I’m not referring to the IT people who need to do research,
Will you be using AI at the end of the year? Read Post »
Continuing LLMs: How Useful Are LLMs In Business?Large language models have become very useful. They allow you to type or use voice control to ask a question. It hardly matters how you phrase the question, or if your grammar or spelling is suspect, the LLM usually is able to understand. This is because it has
How Useful Are LLMs In Business? Read Post »
I read an interesting article yesterday. A man said he was talking to his Uber driver and said in 5-10 years time Uber will not have drivers because they will drive themselves. Obviously the driver was annoyed and became abusive. While maybe insensitive and made at the wrong time, the comment was 100% correct.Driving a
Interesting Article Read Post »
