Why don’t small businesses have their own customer loyalty program?

Most large retailers have a customer loyalty program. They don’t do it to waste money.
– They know it works
– They know the value of repeat business.
– They know the value of a customer loyal to their brand.
– They know the value of being able to send messages directly to customers, special offers, useful information.
– They know it pays for itself.

So why don’t small businesses have their own loyalty program?
– It’s expensive to design an app and implement it
– It’s difficult and time consuming to administrate
– To add another IT system is just too much
– Staff need to be trained
– Support needs to be offered to users who struggle to download and use the app
– Customers are loathe to add yet another app to their phone.

Have I missed anything out?
Actually the above is no longer relevant.
Our WhatsApp powered customer ordering and loyalty program does it all for you, with almost no work.
Your customers already have WhatsApp. They know how to use it, as do your staff – no support nightmares.
Easy to implement.

It can reward customers, offer discounts, give extra benefits, even encourage referrals. All from the comfort of your phone and WhatsApp.