Whatsapp – Page 2 – ET Artificial Intelligence Systems

We turn first time buyers into regulars and regular customers into repeat business.

“We aim to turn first time buyers into regulars and regular customers into repeat business.” How?With our WhatsApp based ET Customer Loyalty Program. How?Reward them. Incentivise them. Thank them. How does it work?From the business owner’s viewpoint, you give us your product/menu prices and details. You decide what rewards you want to give your customers […]

Automate, Customer care AI, Customer loyalty program, Whatsapp

We turn first time buyers into regulars and regular customers into repeat business. Read Post »

An App-less Customer Loyalty App

An App-less customer loyalty app makes a lot of sense. The average mobile phones has 50 apps installed on it. Those 50 apps have enormous advantages over the others. It is highly valuable to have your app installed on your customers’ phones. Your brand is seen every time the customer uses their phone. It’s convenient,

Customer loyalty program, Whatsapp

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Better service = more sales

Better service = more salesFaster reaction = more salesThe right information = more sales Whether it is a consumer product or a business service or product, the first time you buy it you will have queries about it. Who will get your business?The company that expects you to wait for 2 hours or the one

AI Agents, AI Issues, Customer service AI, Product knowledge AI chatbot, Product Support AI Chatbot, Whatsapp

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Interview – Customer service and support

Me: How important is customer service in your business?CEO: Extremely important — it’s one of the main things that sets us apart from competitors. Me: How many support calls do you get in a typical day?CEO: It really depends — it goes up and down. Me: Do you know exactly how many you’ve received each

AI Chatbot, Artifical Intelligence South Africa, Artificial Intelligence, Automation, Case Study, Customer care AI, Customer service AI, Whatsapp

Interview – Customer service and support Read Post »

Customer Call Centres

If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up

AI Agents, AI Chatbot, AI Philosophy, Artificial Intelligence, Automation, Customer service AI, Integration with other systems, Whatsapp

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What a Waste of a WhatsApp

There’s a retailer I buy from occasionally. Yesterday I saw their Facebook advert saying send a WhatsApp to <xxxxx> for daily specials. The reason I saw the advert was because I was considering buying something and remembered they also supply it, so had visited their Facebook page. I sent the WhatsApp yesterday at 8:56am.I received

AI Agents, AI Chatbot, Artifical Intelligence South Africa, Automation, Customer care AI, Whatsapp

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A Broken Record

I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a

AI Agents, Artifical Intelligence South Africa, Automation, Customer care AI, Whatsapp

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Fast Response Times

I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours

AI Agents, Customer care AI, Product Support AI Chatbot, Whatsapp

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Customer Responses

Am I the only one who gets very irritated that it takes companies days and sometimes weeks to respond to a simple query? I’m a customer and they pretty much ignore me or say “they’re busy – will get back to me when they feel like it – 48 hours, 5 days, 3 weeks, etc”

AI Chatbot, Customer care AI, Whatsapp

Customer Responses Read Post »

Automate

Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your

AI Agents, AI Chatbot, AI Philosophy, Artifical Intelligence South Africa, Automate, Automation, Customer care AI, Whatsapp

Automate Read Post »