Posts – Page 5 – ET Artificial Intelligence Systems

MAXIMIZING AI AGENT POTENTIAL FOR CUSTOMER ENGAGEMENT

Meta recently commissioned Forrester Consulting to study how consumers experience generative AI.One key finding stood out:👉 “Consumers’ top challenges with genAI are receiving incomplete answers and an inability to answer their questions. Nearly half of the consumer survey respondents who have interacted with a genAI chatbot or automated chat complained that it was unable to […]

AI Agents, AI Philosophy, Artificial Intelligence, Automate, Customer care AI

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AI: Saviour or Villain?

🚀 AI isn’t the enemy. It isn’t magic either. It’s a tool. And how you use it determines whether it becomes a saviour or a villain.Recently, I’ve seen articles on AI about this topic. The common concern?👉 AI gets things wrong.👉 AI hallucinates. We’ve all read about law firms submitting fake case law to judges,

AI Agents, AI Chatbot, AI Issues, AI Philosophy, AI Training

AI: Saviour or Villain? Read Post »

Please get back to me

One of my big complaints when I deal with companies is they never get back to me, or take days or weeks to reply. On Friday I ordered something on-line. Soon afterwards I received a message that the item will be delivered on Saturday between 8am and 8pm. This meant I had to stay home

AI Chatbot, AI Issues, AI Training, Case Study, Customer care AI, Integration with other systems

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A Broken Record

I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a

AI Agents, Artifical Intelligence South Africa, Automation, Customer care AI, Whatsapp

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Fast Response Times

I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours

AI Agents, Customer care AI, Product Support AI Chatbot, Whatsapp

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Regulate AI?

South African Deputy President Paul Mashatile wants to regulate AI.Over the weekend the Deputy President stated “Artificial intelligence and technology, if left unregulated, will create a new digital divide deeper than apartheid ever was.” What exactly does he want to do? How do you regulate a piece of software?Let us remember that AI is simply

AI Philosophy, Artifical Intelligence South Africa, Automate

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Customer Responses

Am I the only one who gets very irritated that it takes companies days and sometimes weeks to respond to a simple query? I’m a customer and they pretty much ignore me or say “they’re busy – will get back to me when they feel like it – 48 hours, 5 days, 3 weeks, etc”

AI Chatbot, Customer care AI, Whatsapp

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Integrate with other systems

Our AI chatbots and WhatsApp responders can integrate with most other systems. There are various ways that this is accomplished: Examples Our client has a large data base of information and wants all questions and answers stored there. They gave us an API Key and we integrated our data into their system. It is now

AI Agents, AI Chatbot, AI Issues, Integration with other systems

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Automate

Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your

AI Agents, AI Chatbot, AI Philosophy, Artifical Intelligence South Africa, Automate, Automation, Customer care AI, Whatsapp

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Whatsapp and AI

One of our client gets so many messages via Facebook and Whatsapp that it became unmanageable. They wanted something to answer Whatsapps and told me they recognize that the faster they can reply, the better the chance the customer will buy. That’s marketing 101! Not exactly rocket science! Their customers don’t stick to office hours.

AI Agents, AI Chatbot, Whatsapp

Whatsapp and AI Read Post »