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60 minutes, four questions, no solution – WhatsApp ‘personal service’ is losing to trained AI

A 60-minute WhatsApp exchange with an internet service provider, only four questions and no suitable product offered is not a customer-service win. It is an argument for a properly trained AI solution. Keith Levenstein, CEO of ET Artificial Intelligence Systems, says an ISP client needed 100GB of data for a short period every third month.

AI Agents, Product knowledge AI chatbot, Product Support AI Chatbot, Whatsapp

60 minutes, four questions, no solution – WhatsApp ‘personal service’ is losing to trained AI Read Post »

WhatsApp Usernames

DO THIS NOW!Don’t wait a minute longer. WhatsApp are rolling out usernames. Soon, instead of a person using your WhatsApp number they will be contacting you via a username, eg johnsmith. If you open or have opened WhatsApp today it will tell you that you can reserve a username,RESERVE it!This is expecially relevant if your

Whatsapp

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Use Case for a Professional WhatsApp Messaging System

A small retailer selling specialized groceries uses WhatsApp to keep its customers informed of daily and weekly specials. They have about 600 subscribers who have chosen to opt-in to receive daily or weekly WhatsApps. The retailer has a sign at the entrance saying, “scan here to receive our specials”. It works!  The retailer says they

Artifical Intelligence South Africa, Case Study, Customer loyalty program, Whatsapp

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Apps Are Dead. WhatsApp Apps Are The Future

The average person has 80 apps on their smartphone, of which they only use 9-11 on a daily basis and up to 30 per month. This includes pre-installed apps and popular apps like Google, Maps, Youtube, Whatsapp, Tiktok, games etc.Also an app for your bank and cellphone provider, on-line orders and deliveries.These numbers are determined

AI Philosophy, Artifical Intelligence South Africa, Automation, Case Study, Integration with other systems, Whatsapp

Apps Are Dead. WhatsApp Apps Are The Future Read Post »

WhatsApp Must be in your Marketing Strategy

If your Marketing Strategy Doesn’t Include WhatsApp, You Don’t Have A Marketing Strategy. WhatsApp is installed on more than 95% of South African smartphones. It’s reach is unrivalled. It has a good reputation. It’s how you communicate with your family and friends. It’s easy to use.A WhatsApp is opened more often than emails and read

Automation, Case Study, Customer service AI, Integration with other systems, Whatsapp

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