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Better service = more salesFaster reaction = more salesThe right information = more sales Whether it is a consumer product or a business service or product, the first time you buy it you will have queries about it. Who will get your business?The company that expects you to wait for 2 hours or the one […]
Better service = more sales Read Post »
Me: How important is customer service in your business?CEO: Extremely important — it’s one of the main things that sets us apart from competitors. Me: How many support calls do you get in a typical day?CEO: It really depends — it goes up and down. Me: Do you know exactly how many you’ve received each
Interview – Customer service and support Read Post »
If you have a query with your supplier they typically implement customer support/customer care as follows:Large corporations use a multi-channel approach: Generally you will phone the call centre, or send an email or WhatsApp or fill in a form on their web site. All queries go to their ERP/call centre system/CRM. Someone will pick up
Customer Call Centres Read Post »
You are an expert on your business. You and your staff supply expert advice on your products and services to your customers.It’s what differentiates your business from your competitor. So how can an Expert AI system help you win, help you do better than your competitors?An Expert AI system can answer general customer queries in
The Expert AI System Read Post »
There’s a retailer I buy from occasionally. Yesterday I saw their Facebook advert saying send a WhatsApp to <xxxxx> for daily specials. The reason I saw the advert was because I was considering buying something and remembered they also supply it, so had visited their Facebook page. I sent the WhatsApp yesterday at 8:56am.I received
What a Waste of a WhatsApp Read Post »
I need a spare part for a vegetable processor. It costs about R2500. So I went on-line and found three companies that may stock it. I put in a request to all three via WhatsApp. Which do you think will get my business? Update: Two of the three replied to me, both about 26 hours
Fast Response Times Read Post »
Am I the only one who gets very irritated that it takes companies days and sometimes weeks to respond to a simple query? I’m a customer and they pretty much ignore me or say “they’re busy – will get back to me when they feel like it – 48 hours, 5 days, 3 weeks, etc”
Customer Responses Read Post »
