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The answer is slowly and carefully.Most big businesses ignore this advice and are spending millions on the most expensive consultants and then designing expensive software that will never work and be overtaken by better technology before it is implemented. Who remembers the early days of e-commerce? Around the year 2000, Standard Bank spent millions creating […]
How do you start your AI journey? Read Post »
I know I sound like a broken record, but if companies would care about their customer service, I wouldn’t need to complain.On Saturday I saw a product I want to buy, but I know competitive products had problems with the handle so I wanted to know if they keep spares. This company’s website had a
South African Deputy President Paul Mashatile wants to regulate AI.Over the weekend the Deputy President stated “Artificial intelligence and technology, if left unregulated, will create a new digital divide deeper than apartheid ever was.” What exactly does he want to do? How do you regulate a piece of software?Let us remember that AI is simply
Automate. Automate – the act of getting work done in your business automatically. We are all familiar with a production plant that runs almost automatically. That fills up bottles, closes them, seals them, put a label on them ready for delivery, all without human intervention. We all are familiar with a website that takes your
I had a very productive meeting with a potential client yesterday. She has a one person business. It is a small on-line shop. She advertises on Facebook and gets about 20 leads per day. Her objective is to grow the business without employing too many people. Her big problem right now is the leads come
AI for small businesses Read Post »
I continually get impressed with the quality of AI as a business tool.We installed an AI Agent for a pet store.Yesterday a prospective customer asked the following question: “Why is it so expensive” The AI gave this answer:“Could you please specify which product you are referring to? This will help me provide a more accurate
A Quality AI Agent in a Pet Store Read Post »
Anyone on X (previously Twitter) will know that @Grok is the AI version of X. In the past week people are using it more and more because it is embedded inside X. You can ask it to explain or fact check a post. you can ask it any question just like ChatGPT.What is very interesting
How much does it cost your call/support centre to read and reply to an email or a telephone call or Whatapp or a form filled in on your website? How many genuine (not spam) messages can a person read and respond to per hour? 10? 12? 15? One every 4 minutes for 8 hours straight?Some
Comparison of costs of an AI Agent to Support Staff Read Post »
Many people are reluctant to use AI Agents. Some of the reasons include;1) The AI Agent doesn’t give good or the right answers.2) People like talking to a human because they feel the person can empathize or understand their issues better.3) People are intimidated by an AI Agent that almost sounds human. Yes, it’s true
How do we encourage our customers to use our AI Agents? Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
