Skip to content
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to […]
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »
You have a webchat on your website? Excellent. It’s a great way to keep in contact with your customers while they are on the site! Realistically none of this is feasible. As volumes increase, you would need to increase the number of people manning the webchat. A single AI chat can handle as big a
Upgrade webchat to AI chat Read Post »
Continuing LLMs: How Useful Are LLMs In Business?Large language models have become very useful. They allow you to type or use voice control to ask a question. It hardly matters how you phrase the question, or if your grammar or spelling is suspect, the LLM usually is able to understand. This is because it has
How Useful Are LLMs In Business? Read Post »
Simply put AI is a general set of good software that will make you, your staff, your systems, your processes and your methodologies more efficient and more effective.It’s not one piece of software, it’s a new way of designing software.It’s “clever” concepts.It helps automate tasks:It automates and improves from simple to very complex:• a simple scheduled
So what is AI? What can it do for your business? Read Post »
Wow. I’m blown away!I received the financials of my business from my accountants today. Before I even opened the PDF, I uploaded it to our AI system with the prompt: “Please give me a summary of these financials”. Within 15 seconds I received a summary of my accounts. It was 100% accurate. I asked a
AI Analyses Your Finacials Read Post »
Is AI going to Continue Improving Until It Takes Over The World?Yes! Also absolutely not!Yes, it is going to continue improving. No, it is not going to take over the world. Software engineers are always looking to improve, just like every profession.They are continually adding more and better logic to their software. More alternatives, more
So many people are still confused as to what AI is and how it can help a business, so I’m going to write up a series of posts to help. If you as a manager, not even a CIO, don’t understand AI, you will never be able to use it effectively. I’m not suggesting you
Let AI write your report for you.You have lots of data – finance data, marketing data, HR data, client data. Each meeting you hold you need to produce a report.Most reports follow a template style: they supply the raw or summarised data, graphs and a report analysing the data. This is just the type of
Let AI write your report for you. Read Post »
My children are now adults, but I’d always try help them with their homework.I’m not suggesting you do their homework for them, nor help them with AI shortcuts because I think it’s important to understand, rather than cut and paste an answer from Google or AI. Start now: Even if you’ve never used AI before,
Help your children with their homework. Read Post »
