Skip to content
Right now, there is some resistance to AI. Companies are wary of it and want to do their research before jumping full tilt into it.What many companies don’t realise is many of their staff have already started using ChatGPT, Gemini, Meta AI, Grok. I’m not referring to the IT people who need to do research, […]
Will you be using AI at the end of the year? Read Post »
Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents,
Do you have a 24 hour customer care centre? Read Post »
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »
You have a webchat on your website? Excellent. It’s a great way to keep in contact with your customers while they are on the site! Realistically none of this is feasible. As volumes increase, you would need to increase the number of people manning the webchat. A single AI chat can handle as big a
Upgrade webchat to AI chat Read Post »
Continuing LLMs: How Useful Are LLMs In Business?Large language models have become very useful. They allow you to type or use voice control to ask a question. It hardly matters how you phrase the question, or if your grammar or spelling is suspect, the LLM usually is able to understand. This is because it has
How Useful Are LLMs In Business? Read Post »
Simply put AI is a general set of good software that will make you, your staff, your systems, your processes and your methodologies more efficient and more effective.It’s not one piece of software, it’s a new way of designing software.It’s “clever” concepts.It helps automate tasks:It automates and improves from simple to very complex:• a simple scheduled
So what is AI? What can it do for your business? Read Post »
Wow. I’m blown away!I received the financials of my business from my accountants today. Before I even opened the PDF, I uploaded it to our AI system with the prompt: “Please give me a summary of these financials”. Within 15 seconds I received a summary of my accounts. It was 100% accurate. I asked a
AI Analyses Your Finacials Read Post »
Is AI going to Continue Improving Until It Takes Over The World?Yes! Also absolutely not!Yes, it is going to continue improving. No, it is not going to take over the world. Software engineers are always looking to improve, just like every profession.They are continually adding more and better logic to their software. More alternatives, more
So many people are still confused as to what AI is and how it can help a business, so I’m going to write up a series of posts to help. If you as a manager, not even a CIO, don’t understand AI, you will never be able to use it effectively. I’m not suggesting you
