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Hi, what do you do?– Good evening. Thanks for asking. We design and implement AI agents.————-What does that mean?– Let me give you a simple example. You know how you always have customers asking questions or sending you emails wanting to know what product they should use for a particular requirement, or how your specific […]
Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents,
Do you have a 24 hour customer care centre? Read Post »
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »
Simply put AI is a general set of good software that will make you, your staff, your systems, your processes and your methodologies more efficient and more effective.It’s not one piece of software, it’s a new way of designing software.It’s “clever” concepts.It helps automate tasks:It automates and improves from simple to very complex:• a simple scheduled
So what is AI? What can it do for your business? Read Post »
So many people are still confused as to what AI is and how it can help a business, so I’m going to write up a series of posts to help. If you as a manager, not even a CIO, don’t understand AI, you will never be able to use it effectively. I’m not suggesting you
Let AI write your report for you.You have lots of data – finance data, marketing data, HR data, client data. Each meeting you hold you need to produce a report.Most reports follow a template style: they supply the raw or summarised data, graphs and a report analysing the data. This is just the type of
Let AI write your report for you. Read Post »
Let AI write your report for you. You have lots of data – finance data, marketing data, HR data, client data. Each meeting you hold you need to produce a report. Most reports follow a template style: they supply the raw or summarised data, graphs and a report analysing the data. This is just the
AI can write your report for you. Read Post »
I’m continuing my series of articles about “is AI alive?” or “AGI – artificial general intelligence”. There’s a thread on X (https://x.com/BaptisteVicini/status/1858902720838857121) where the author talks about Geoffrey Hinton, a noted AI researcher who has just won the Nobel Prize for Physics for his AI work. The thread is rubbish. Hinton needs treatment for dementia,
Is AI or AGI Alive? Read Post »
Will AI ever be human? No, to the first question. For the second question, “ever” is a long time. No one knows what will happen in 100 years, 1000 years or a million years. Right now many people are scare mongering. Often they are AI developers wanting to get a bit of PR. When there’s
