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No, me neither. Well sometimes. Last week we purchased a new washing machine. These are hi-tech, micro-processor controlled. I took the user manual – small font, so they also don’t expect people to read it either! I did go through the user manual and it was fairly easy to install and start to use. I […]
Do you read user manuals? Read Post »
I want to work in your customer support/staff support centre.– I will work for less than minimum wage.– I will work 24 hours per day, never take leave, take no tea or lunch breaks.– I’m a fast learner and never forget what I have been taught.– I can multi-task so I can do the work
I’ve been a bit frustrated with some companies AI agents recently. I needed to book a hotel room. I used one of the booking apps which went smoothly. Then the plane was delayed and I wanted to let the hotel know I’d be arriving 4 hours later. I used the booking app to try to
Some AI Agents are Useless Read Post »
Hi, what do you do?– Good evening. Thanks for asking. We design and implement AI agents.————-What does that mean?– Let me give you a simple example. You know how you always have customers asking questions or sending you emails wanting to know what product they should use for a particular requirement, or how your specific
Can potential customers call you at their convenience to get information from you about your products and get support? Even large corporations mostly do not run a 24 hour support centre. Some have an emergency number at best. Why not offer 24 hour support? Obviously it is cost related. It implies more call centre agents,
Do you have a 24 hour customer care centre? Read Post »
I’ve had good customer support from various companies this week.One was a telephone call centre that answered promptly and gave the right answer immediately. It was a fibre problem, and a previous service provider made my life very difficult for more than 3 weeks. This time it was 10 minutes. I was very happy to
GOOD CUSTOMER SUPPORT IS PROFITABLE. Read Post »
Do you know the jargon that your suppliers use?Do your customers know the jargon that you use? For example if you want to cancel a cell phone contact, you have to ask for retentions.If you need money from your bank, you can’t ask them for money, you may need to ask for a short term
Do your customers know the jargon that you use? Read Post »
Simply put AI is a general set of good software that will make you, your staff, your systems, your processes and your methodologies more efficient and more effective.It’s not one piece of software, it’s a new way of designing software.It’s “clever” concepts.It helps automate tasks:It automates and improves from simple to very complex:• a simple scheduled
So what is AI? What can it do for your business? Read Post »
So many people are still confused as to what AI is and how it can help a business, so I’m going to write up a series of posts to help. If you as a manager, not even a CIO, don’t understand AI, you will never be able to use it effectively. I’m not suggesting you
Let AI write your report for you.You have lots of data – finance data, marketing data, HR data, client data. Each meeting you hold you need to produce a report.Most reports follow a template style: they supply the raw or summarised data, graphs and a report analysing the data. This is just the type of
Let AI write your report for you. Read Post »
